Skip to content 
Hardware Maintenance
Control maintenance costs, avoid unexpected gaps with full replacement of failed components, predictable support costs, and a responsive team dedicated to solving your IT challenges.
SLA Guarantee Plans
Keep Critical Systems Running with Guaranteed Hardware Replacement Coverage
Protect your critical IT infrastructure with comprehensive hardware maintenance services and guaranteed component replacement.
Our Hardware Maintenance Agreement (HMA) provides your business with access to replacement parts, fast local spare mobilization, and custom response times back by dynamic hardware warranty coverage.
Whether looking for standard warranty coverage or custom response SLAs, we can help keep your systems operational and minimize downtime burdens.
SLA Strategy
Why Maintenance MA?
Unexpected hardware failures rarely stay contained. A single failed component can stop work across the whole organization and trigger costs that were never budgeted for.
| Predictability | Minimize Impact |
|---|---|
|
Control Over Budget |
Reduce system downtime and potential impact to productivity |
|
Managed Replacement Costs |
Eliminates the risk of unexpected costs for replacement parts |
|
Contract Management |
Allows easy tracking of maintenance contracts and agreements |
|
Tailored Support |
Provides access to customized support based on specific needs |
|
IT Infrastructure Health |
Ensures systems are kept in optimal condition, reducing risks of failure |
Value Outcomes
Benefits of Hardware MA
| Benefit | What It Means For Your Business |
|---|---|
|
Minimize downtime |
Keeps business operations running smoothly by reducing system offline time |
|
Predictable maintenance budgeting |
Avoids unexpected expenses and helps budget management effectively |
|
Extended life of critical systems |
Ensures systems stay in operation longer, maximizing return on investment |
|
Flexible service level options |
Offers options to match specific service level requirements |
|
Vendor coordination |
Simplifies support by having single point of contact for multiple vendors |
|
Technical support resources |
Access to experienced technicians and engineers to resolve issues |
A Hardware Maintenance Agreement ensures your organization has a reliable support partner ready to provide replacement parts and restoration services the moment a failure occurs
Our Reach
What We Cover
Hardware Failure Coverage
Coverage for eligible hardware components that fail during the agreement period.
Replacement Parts
Access to high-quality replacement parts from major manufacturers, including replacement memory and storage components.
Technical Support
Expert technical support from specialized teams of experienced engineers.
Onsite Replacement Service
Professional tech dispatch for equipment replacement within standard service levels.
Vendor Coordination
Coordination of repairs with original equipment manufacturers for hardware system compliance.
Target Audience
Who benefits most from Hardware MA?
- Businesses looking for reliable support for critical IT systems
- Organizations seeking cost-effective ways to manage equipment maintenance
- Businesses looking to extend the life of legacy systems
- IT teams that need support for complex hardware configurations
Protect Your IT Infrastructure
Speak with our team to discuss coverage options for your servers, storage systems, network equipment, and business critical infrastructure.
Frequently Asked Questions
Find quick responses regarding our custom service SLA terms and replacement operations.
It covers replacement hardware parts, labor for parts replacement, technical support, and coordination of repairs with equipment manufacturers.
Yes. Our agreement can facilitate support for legacy and out-of-warranty equipment so your business can continue to use it without interruption.
We provide services for a wide range of hardware, including servers, storage appliances, networking equipment, desktops, and key user workstations.
Most component replacement parts are shipped quickly for delivery and deployment, or we dispatch a technician with parts based on your selected service level agreement.
Yes. Our team works directly with internal IT teams, or can act as your main IT resource to resolve hardware-related issues.
It allows you to pay a fixed, annual fee rather than unpredictable hourly support rates or high costs for individual replacement parts.
Are you ready
to advance your business?
Connect with our experts today for a free consultation to discover how our managed IT solutions can streamline your operations and secure your data.
